Other options

Some people may use web or phone-based services for medical care or advice. When you log into a web-based service or call a service that offers primary or urgent care, you're guided through many questions. The provider or nurse practitioner can prescribe drugs. Or they may suggest home care tips or more medical care.

While these services are handy, they have drawbacks:

• Treatment may not be coordinated with your regular provider.
• Important details from your medical history may not be considered.
• The computer-driven model used to make decisions may not be right for you if you have a complex medical history.
• The service doesn't easily allow for you to make decisions with your provider about treatments.