Here are answers to some common questions about what patients can see and do in MyChart.

Can patients see their providers' notes in MyChart?

Progress notes are shared by default with patients. Clinicians have the option of manually sharing other types of notes.

Can a patient see their active problem list? Are there any diagnoses that are not shared?

All diagnoses are shared with the patient unless they are manually unshared by a clinician.

Are all result types (labs, imaging, etc.) visible to patients?

All results are released to MyChart.

When are results released to MyChart?

All lab results are released immediately after they are finalized.

Are there any medications that are hidden from patients in MyChart?

All medications on a patient’s medication list are visible in MyChart.

What if I don't see my medication list in MyChart?

Your MyChart patient portal may not list your current medications if your last appointment with your care team was before our transition on March 4, 2023. Your care team has access to your complete medication list. After your first appointment, your care team will have reviewed your information and your current medications will be listed within MyChart. Your old patient portal is also available to you with read-only access to your information for at least 6 months.

To request refills: Log into your MyChart patient portal. Select "Menu" and then "Medications." Follow the instructions at the top of the medications page. Please allow 5-7 business days for your request to be processed. If you need immediate assistance, call your provider.

Why don’t I see medications I previously took or allergies that I used to have?

Medications and Allergies only show currently active information that is on file within the Mosaic Life Care system. They do not display all past medications or allergies. At every visit, be sure to tell your provider about any changes in the medications you are taking so your care team can ensure MyChart has the most up-to-date information.

What kinds of visits can patients or proxies schedule through MyChart?

Patients and proxies can schedule new problem, follow-up, physical, prenatal and new gynecological visits through MyChart, in addition to radiology and cardiology procedures.

What can a parent or guardian see or do with proxy access to a child’s chart?

Proxies have full access to child’s chart until the child turns 13 years old. When the child turns 13, proxies can review insurance coverages, make payments, update demographics, electronically sign documents and update end-of-life planning information.

Can patients access MyChart in any languages besides English?

MyChart is also available in Spanish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

Need any help with MyChart?

Call us at (816) 749-4534 or email us at mosaicMyChart@myMLC.com.